DevOps Engineer

This role is part of the Zoom Phone and Zoom Contact Center DevOps team within the Engineering Operations Group.

Responsibilities

• Designing, implement, and maintain scalable, secure, and high-availability VoIP infrastructure and services on cloud or colocation platforms.
• Build, operate, and optimize Kubernetes (K8s) clusters for containerized applications and microservices.
• Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build, test, and deployment workflows to meet various operational and maintenance requirements.
• Utilize Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate provisioning and configuration management.
• Troubleshoot and resolve complex issues related to VoIP systems, SBC, FreeSWITCH, and related infrastructure components.
• Manage and enhance production platform monitoring, alerting systems, and fault analysis to ensure rapid incident response and resolution.
• Collaborate closely with cross-functional teams—including development, operations, and product—to deliver reliable, high-quality services.
• Continuously evaluate and integrate new DevOps tools and cloud-native solutions to enhance system automation and scalability.

About The Team

At Zoom, we are building the next generation of cloud and colocation infrastructure that powers seamless communication and collaboration for millions of users worldwide.

Qualifications

• Hold qualifications in Computer Science, Engineering, Information Technology, or a related discipline.
• Experience in AWS cloud infrastructure design and management (EC2, VPC, EKS, S3, IAM, CloudWatch, etc.).
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code (IaC) frameworks such as Terraform or Ansible.
• Expertise in containerization and orchestration technologies such as Docker and Kubernetes.
• Comprehensive knowledge of networking and security principles, including SIP, RTP, NAT traversal, load balancing, firewalls, and encryption.
• Practical experience with monitoring, observability, and alerting tools such as Prometheus, Grafana, ELK, and Datadog.
• Occasional weekend work may be required.

What We’re Looking For

Minimum Salary Range or On Target Earnings: $98,900.00 - $228,700.00
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.