DevOps Engineer

Responsibilities

• Design and develop tools and frameworks that enable continuous integration and automated infrastructure management across all layers of the cloud stack, including servers, storage, networking, operating systems, management infrastructure, applications, monitoring, and alerting.
• Implement and maintain infrastructure-as-code solutions using technologies such as Ansible, AWX, Puppet, and Terraform to support scalable and repeatable infrastructure deployments.
• Provide technical guidance to engineering teams on best practices for deploying and operating software within the Alarm.com cloud environment.
• Develop a deep understanding of the architecture and operational characteristics of the Alarm.com cloud platform and implement solutions that improve system reliability, performance, and predictability.
• Evaluate, architect, and implement infrastructure solutions and migrate on-premises workloads to hyperscaler environments including AWS and Azure.
• Troubleshoot infrastructure and application issues across development, staging, and production environments.
• Participate in on-call rotations and incident response to maintain the stability and performance of production services.
• Collaborate with Cloud Engineering, Software Engineering, and Quality Engineering teams to improve operational efficiency and system observability.
• Develop and maintain operational runbooks, monitoring standards, and alert metrics to support platform health and stability.
• Support application deployments and improvements across the full software development lifecycle.
• Enable automation and operational improvements using scripting languages and modern DevOps tooling.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
• Minimum 3 years of DevOps or cloud infrastructure engineering experience.
• Hands-on experience with cloud and virtualization technologies including VMware, AWS, and Azure.
• Experience with configuration management and infrastructure-as-code tools such as Ansible, AWX, Puppet, and Terraform.
• Working knowledge of Linux and Windows operating systems in enterprise environments.
• Experience with containerization and orchestration technologies including Docker, Kubernetes (K8s), Azure Kubernetes Service (AKS), and Rancher.
• Familiarity with server monitoring and application performance monitoring solutions such as PagerDuty, Grafana, OpenTelemetry, New Relic, Dynatrace, and AppDynamics.
• Experience with CI/CD pipelines and DevOps tooling including GitHub Actions, Octopus Deploy, Atlassian tools, Git, and ArgoCD.
• Familiarity with secrets and artifact management technologies including Vault and Artifactory.
• Experience with scripting or programming languages such as Bash, Python, Go, C#, and PowerShell.
• Experience supporting operational processes including multi-tiered escalation and on-call procedures.
• Ability to work both independently and collaboratively within a team environment.
• Strong problem-solving skills and a self-directed approach to investigating and resolving technical issues.

Company Info

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

Company Benefits

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

About the Role

This role works closely with Software Engineering, Quality Engineering, Cloud Operations, Security, and Release Management teams to onboard and support applications throughout the full software development lifecycle. The position combines hands-on engineering with operational responsibility to ensure the availability, performance, scalability, and reliability of Alarm.com’s cloud platforms and applications.