Device Support Analyst - Miami/Grove, OK

Responsibilities

• Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
• Reviews and recommends hardware solutions and processes associated with paperwork and/or follows assigned procedures for PCs, printers, and terminals
• Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory
• Arranges and schedules installation or modification with the customer
• Provides training to the customer as needed for the installation
• Maintains inventory, documentation, records, and reporting tools applicable to department standards
• Follows set procedures in managing trouble tickets
• Troubleshoots network connectivity across multiple hardware platforms including AS400

Requirements

• Bachelor's Degree or Associate's Degree or 1 year experience or A+ or equivalent technical certification
• Experience with maintenance and/or setup of personal computers and peripheral equipment
• Knowledge of PCs, printers, and networking equipment
• Valid Oklahoma driver’s license and automobile insurance verification and good driving record for the past three years

Qualifications

Must follow standard precautions.

Benefits

INTEGRIS Health, Oklahoma's largest not-for-profit health systems, offers benefits such as front-loaded PTO, medical benefits through the extensive INTEGRIS Health Network, financial assistance for continued education, 24/7 health support, and more.

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