Device Support Specialist (Columbus, OH)

About the role

Deliver patient-forward care by educating and supporting patients and caregivers on TTFields therapy. Conduct in-home, virtual, and occasional clinic visits to train patients, collect data, and troubleshoot equipment. Manage your territory independently, including scheduling, travel, and follow-up care. Partner with Territory Managers and cross-functional teams to support patient and provider needs. Complete required documentation, training, and administrative tasks accurately and on time.

Responsibilities

• Deliver patient-forward care by educating and supporting patients and caregivers on TTFields therapy
• Conduct in-home, virtual, and occasional clinic visits to train patients, collect data, and troubleshoot equipment
• Manage your territory independently, including scheduling, travel, and follow-up care
• Partner with Territory Managers and cross-functional teams to support patient and provider needs
• Complete required documentation, training, and administrative tasks accurately and on time

Requirements

• Associate’s degree with 2–3 years of experience or Bachelor’s degree with 1–2 years of experience
• Experience in oncology, clinical care, or a patient-facing healthcare role strongly preferred
• Strong empathy, emotional intelligence, and ability to work independently in the field
• Comfort with frequent travel (~60%), including overnight stays and air travel
• Valid driver’s license, basic technical proficiency, and ability to lift up to 50 pounds

Qualifications

• Associate’s degree with 2–3 years of experience or Bachelor’s degree with 1–2 years of experience
• Experience in oncology, clinical care, or a patient-facing healthcare role strongly preferred
• Strong empathy, emotional intelligence, and ability to work independently in the field
• Comfort with frequent travel (~60%), including overnight stays and air travel
• Valid driver’s license, basic technical proficiency, and ability to lift up to 50 pounds

Skills

• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively
• Basic technical proficiency
• Ability to lift up to 50 pounds

Benefits

Novocure offers a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office three days per week. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure.

Pay

The pay range which Novocure expects to pay for this role at the time of this posting is $54,000- $63,000/yr. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits.

Schedule

No specific schedule is provided in the job posting.