Device Support Analyst - Miami/Grove, OK

Responsibilities

• Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
• Reviews and recommends hardware solutions and processes associated with paperwork and/or follows assigned procedures for PCs, printers, and terminals
• Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory
• Arranges and schedules installation or modification with the customer
• Provides training to the customer as needed for the installation
• Maintains inventory, documentation, records, and reporting tools applicable to department standards
• Follows set procedures in managing trouble tickets
• Troubleshoots network connectivity across multiple hardware platforms including AS400

Requirements

• Bachelors's Degree or Associates Degree or 1 year experience or A+ or equivalent technical certification
• Experience with maintenance and/or setup of personal computers and peripheral equipment
• Knowledge of PCs, printers, and networking equipment
• Valid Oklahoma driver’s license and automobile insurance verification and good driving record for the past three years

Qualifications

• Must follow standard precautions

Skills

• Technical troubleshooting skills
• Inventory management
• Customer service skills

Benefits

• Front-loaded PTO
• Medical benefits through the extensive INTEGRIS Health Network
• Financial assistance for continued education
• 24/7 health support

Pay

Salary range is $50,000 - $60,000 annually.

Schedule

Normal office environment. When working in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals.

Benefits

• INTEGRIS Health is an Equal Opportunity/Affirmative Action employer