Developmental Services Intake Support Coordinator

About the role

Coordinates intake support services involving case management, outreach, assessment, service linkage, monitoring, advocacy, and counseling to individuals with a diagnosis of intellectual or developmental disability. Work is performed under general supervision and is guided by agency policies and procedures, quality assurance, public and private payor guidelines, professional practices, and ethical standards related to client interactions, state and federal licensure, Human Rights, and accreditation regulations and guidelines.

Responsibilities

• Assesses needs to determine the appropriateness for intellectual disability services through intake screenings.
• Develops individual service plans for transfers and new waivers.
• Links the individual to services and supports specified in the individual service plan.
• Assists the individual directly for the purpose of locating, developing or obtaining needed services and resources, including crisis services.
• Arranges transportation for individuals or their family members to access services.
• Coordinates services and benefits with the other agencies and providers involved with the individual or their family members.
• Provides crisis intervention assistance.
• Provides supportive services to family/significant others.
• Serves on treatment teams.
• Advocates on behalf of the individual for appropriate treatment/interventions.
• Develops community integration opportunities for community living skills and vocational, civic and recreational services.
• Makes collateral contacts with the parents, guardians, friends, and siblings of the persons served to promote implementation of the services plan and community adjustment.
• Prepares, submits and verifies authorization to provide service to individuals.
• Monitors service delivery to assure implementation of the individual service plan and participation in appropriate types and levels of services.
• Maintains necessary casework records to document the provision of case management services for insurance reimbursement and other purposes.
• Attends in‑service training and staff development programs to enhance the case management services.
• Performs related duties as assigned.

Requirements

• Bachelor's Degree in a behavioral health field
• Professional work experience involving case management services for individuals with a diagnosis of intellectual or developmental disability
• Preferred: Some program management and supervisory experience
• Licensure: Valid Virginia driver's license with no points on record
• Environmental and Physical Exposure: Must be able to lift up to 15lb occasionally. Work involves considerable exposure to disagreeable environmental conditions, such as the requirement to provide services and transport participants inclement, if not severe weather; unsanitary spaces, poor hygiene and contagious illness of program participants/family members and interacting with potential hostile individuals and their families; may be required to