Development Services Coordinator

About the Role

Under direction, provides project coordination and contract administration support to the District’s development services function; coordinates complex developer-financed infrastructure projects; supervises technical and clerical staff responsible for intake and processing of routine service applications; and performs technical and administrative engineering support work related to District and development projects.

Distinguishing Characteristics

The Development Services Coordinator performs detailed and highly responsible work in coordinating developer-financed projects and contract administration activities. Assignments require close coordination with engineers, developers, contractors, property owners, and District personnel to ensure compliance with regulatory requirements. The incumbent monitors, tracks, coordinates, and inspects new and existing projects, requiring thorough knowledge of District rules, regulations, policies, and procedures.

Supervision

Receives direction from the Development Services Manager. Exercises direct supervision over technical and clerical staff.

Responsibilities

• Directs, plans, organizes, controls, integrates, and evaluates the work of assigned staff; develops, implements, and monitors work plans to achieve District and departmental goals and objectives.
• Contributes to the training and development of staff to deliver excellent customer service; monitors employee performance and provides coaching for improvement and development.
• Takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with District rules, policies, and labor contract provisions.
• Identifies best-of-class work practices among assigned staff and ensures uniform adoption of those practices.
• Supervises, audits, and participates in developing, implementing, and evaluating plans, work processes, systems, and procedures to improve efficiency in workflow processes.
• Provides support, direction, and coaching to subordinate employees in performance management, problem resolution, planning, and work assignments.
• Contributes to the development of, and assists in preparing and monitoring, performance against the annual division budget.
• Prepares standard and non-standard Developer Facility Agreements; evaluates potential frontage reimbursements and conformance with public funds requirements related to District oversizing contributions and reimbursement for additional facility capacity.
• Ensures accurate fee calculations and tracking, as well as collection of appropriate fees.
• Reviews and makes recommendations related to performance bonds, guarantee bonds, letters of credit, and commercial insurance policies/coverages to protect the District’s interest.
• Reviews and participates in data collection and analysis for planning, plan check activities, and policy development matters; interprets policy documents such as Administrative Code, ordinances, resolutions, and standards.
• Recommends systems/methods for proper collection of Financial Participation Charges or District financial obligations related to developer agreements; reviews and approves corrective action related to financial reporting.
• Prepares or reviews and approves memoranda, technical reports, specifications, graphs, charts, and other specialized documents; composes customer correspondence.
• Works closely with finance to record, collect, track, and reconcile reimbursement and revenue collection obligations related to connection fees, EDU assignment, specialized agreements, and developer deposits.
• Maintains, implements, and updates new service application processing procedures and policies; ensures timely and accurate administration of new service applications/agreements.
• Administers the processing of water, sewer, and recycled water plans and fees; performs project administration duties including reviewing plans and coordinating interdepartmental work.
• Manages the most difficult and complex projects of the development section; reviews plans for adherence to District standards; monitors work in progress; provides technical assistance and guidance.
• Prepares project reports, cost estimates, and correspondence between the District and contractors, developers, public agencies, and other parties.
• Provides information to developers, engineers, contractors, and property owners regarding the District’s project due diligence, plan of service, plan review and approval, and agreement processes.
• Acts as liaison to coordinate with cities and other agencies, ensuring proper communication and compliance with Board policies and regulations.
• Meets with developers, landowners, and other public and private agencies regarding District’s development process, requirements, rules, and regulations.
• Receives, investigates, and resolves problems and complaints related to the development process.
• Monitors the processing of developer projects through review and approval processes; identifies and resolves issues in timely processing.
• Assists engineering staff, customers, developers, and contractors with matters needed to start and complete projects; prepares required documentation for construction agreements, fees, and annexations.
• Supports the update, design, and implementation of applications or systems to improve efficiency and support best practices.
• Stays current on proposed policies, Board resolutions, and amendments that pertain to new development activity.
• Ensures a thorough understanding of the Strategic Planning Cycle and participates in its development and deployment.
• Adheres to office procedures including record management policies and ensures compliance with the District’s retention policy.
• Ensures staff comply with all District and mandated safety rules, regulations, and protocols.

Requirements

Knowledge of:

• Principles of employee supervision, including work planning, assignment review and evaluation, discipline, and training of staff.
• Principles and practices of leadership.
• Principles, practices, methods, and materials of engineering support work including planning, mapping, specifications, estimation, and construction.
• Effective methods and techniques for facilitation of agreements.
• Performance bonds, guarantee bonds, letters of credit, and commercial insurance policies/coverages.
• Principles and practices of project management and construction management.
• Materials, equipment, and building code requirements applicable to facilities construction.
• Research methods and techniques.
• District personnel rules, policies, and labor contract provisions.
• District water, sewer, and recycled design criteria, rules, and regulations.
• District policies, procedures, and practices in assigned areas of responsibility.
• Principles of physics and mathematics applicable to civil engineering and land surveying.
• Federal, state, and local laws, codes, and regulations in assigned areas of responsibility.
• Customer service practices and etiquette.
• Standard office practices and procedures including record keeping and filing.
• Sound business communication practices.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service.
• The structure and content of the English language, including grammar and spelling.
• Modern equipment and communication tools used for business functions and task coordination, including relevant software programs.

Ability To:

• Select and supervise staff, provide training and development opportunities, and evaluate performance objectively.
• Interpret, explain, and reach sound conclusions in applying complex District rules, policies, and procedures.
• Perform engineering support work in a variety of areas.
• Read and interpret engineering drawings.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
• Apply advanced mathematical concepts and perform statistical calculations.
• Perform accurate mathematical and/or engineering calculations and cost estimates.
• Prepare clear, concise, and accurate reports, drawings, maps, notes, correspondence, and other written material.
• Maintain sensitive and confidential information.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within policy and procedural guidelines.
• Follow and apply written and oral work instructions.
• Effectively use computer systems and relevant software applications.
• Communicate clearly and concisely, both orally and in writing.
• Establish, maintain, and foster positive and effective working relationships.

Qualifications

Any combination of experience and education that provides the required knowledge and abilities is qualifying:

• Four (4) years of progressively responsible experience providing technical support to an engineering program, two (2) of which should be in a supervisory capacity, preferably in a municipal or water utility environment.
• Equivalent to an associate degree in engineering, construction management, or a related field. A bachelor’s degree is desirable.