Development Operations & Database Manager

Responsibilities

• Serve as the primary system administrator for the fundraising CRM (e.g., Allegiance), managing user permissions, configuration, global system updates, and overall database health.
• Establish, document, and enforce standard operating procedures (SOPs) for data entry, gift processing, and campaign coding to be executed by the Membership Coordinator.
• Execute advanced data hygiene processes, including global deduplications, address updates (NCOA tracking), and database audits to maximize direct mail efficiency.
• Manage technical integrations and data pipelines between the CRM and external public media platforms (e.g., PBS Passport, digital giving portals, vehicle donation programs).
• Build and maintain custom reports, queries, and visual dashboards to track fundraising KPIs, donor retention metrics, and campaign ROI.
• Partner with the Finance Department to perform monthly reconciliations, ensuring CRM gift batches perfectly match the state general ledger and accounting records.
• Own the data mining, extraction, and segmentation of complex mailing lists and email files for renewal campaigns, direct mail appeals, and station initiatives.
• Directly supervise, mentor, and evaluate the performance of the Friends of OETA Membership Coordinator.
• Monitor daily workflow volumes (phone queues, data entry queues, gift backlogs) and coordinate staff schedules to ensure seamless coverage during peak membership drives.
• Serve as the primary technical escalation point for complex donor accounting issues or historical giving discrepancies.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• 3–5 years of progressive experience in database administration, development operations, or CRM management, ideally within a public broadcasting (PBS/NPR) or non-profit environment.
• Advanced proficiency in specialized fundraising CRM software (Allegiance, Blackbaud, Salesforce, or equivalent) and advanced Microsoft Excel skills (vlookups, pivot tables, data hygiene formulas).
• Strong understanding of non-profit accounting principles, gift-splitting, and audit-ready reconciliation processes.
• Proven ability to manage or mentor staff; comfortable establishing quality control standards and holding team members accountable to data protocols.