Developer/Software Engineer (Systems Engineer)

Our client is seeking a Developer/Software Engineer (Systems Engineer) to support their modernization initiative. This is a long-term contract opportunity for a systems support professional with experience in enterprise content management, personalization platforms, API integrations, and application support.

Responsibilities

• Configure, maintain, and support enterprise content management, personalization, and API-driven platforms
• Manage system configurations, workflows, data structures, and tagging schemas within AEP and JSON Services
• Support integrations between content management systems, personalization platforms, and service APIs
• Perform configuration validation, release readiness reviews, and quality assurance before deployments
• Monitor platform performance using Splunk, Grafana, and AppDynamics to proactively identify and resolve issues
• Troubleshoot incidents related to content workflows, personalization rules, and API services while collaborating with vendor support teams
• Document system configurations, integration mappings, operational procedures, and troubleshooting guides
• Provide technical support, platform guidance, user access management, demonstrations, and training to business stakeholders

Requirements

• Bachelor's Degree required
• 3+ years of experience supporting enterprise content management, personalization, or API-based platforms
• Hands-on experience with RWS Tridion CMS, Adobe Experience Platform (AEP), and API-driven services
• Strong SQL querying skills
• Experience with HTML and CSS
• Proficiency using API testing tools such as Postman
• Experience working with monitoring tools including Splunk, Grafana, and AppDynamics
• Familiarity with cloud environments such as AWS or Azure
• Understanding of CI/CD pipelines
• Strong analytical, troubleshooting, and problem-solving skills

Preferred Qualifications

• 2+ years in a Systems Engineering or Application Support Lead role
• Experience supporting high-volume enterprise applications
• Knowledge of cross-platform integrations and enterprise service configurations
• Experience with data governance, tagging frameworks, and personalization strategies
• Strong documentation and process improvement experience
• Excellent communication and stakeholder management skills

Key Competencies

• Strong analytical thinking and attention to detail
• Excellent troubleshooting and incident management skills
• Ability to work effectively with technical teams, business partners, and external vendors
• Strong organizational and documentation skills
• Ability to manage multiple priorities in a fast-paced enterprise environment
• Customer-focused mindset with a commitment to system reliability and operational excellence

Schedule

• Hybrid work model: Monday–Thursday onsite in Orlando, FL; Friday remote

Pay

The approximate pay range for this position is between $45.00 and $65.00 per hour. Final compensation may vary based on experience, technical expertise, and overall qualifications.

Benefits

• Medical, Dental, and Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401(k) Retirement Plan

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.