Detention Biller

Join Knight Transportation and become part of a team that values innovation, growth, and exceptional performance in the transportation industry.

Pay

$22 - $25 Hourly

Schedule

Monday–Friday, 7:00 AM–4:00 PM

Benefits

• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan
• Potential bonus pay based on company performance
• Opportunities to volunteer and give back to local communities

Responsibilities

• Increase equipment utilization and collectible revenue by monitoring equipment activity on a daily basis.
• Audit records pertaining to company equipment while in detention status.
• Review detention data based on stop-off arrival and departure records, GPS location, and other dispatch records.
• Review customer/driver files, validate detention time taken, and ensure drivers are paid appropriately.
• Request authorization from customer based on contractual agreements or on equipment/driver(s) utilized by customer.
• Initiate billing process for approved power and trailer detention time.
• Inform payroll of detention payout amounts for drivers.
• Provide recommendations to contracts and/or pricing regarding opportunities to increase detention revenue.
• Collaborate with Accounts Receivable to resolve past due detention revenue and assist with collections.
• For Intermodal Detention Analysts, track and send out container dwell data.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations.
• Proactively work to assist others in achieving the organization’s objectives.

Requirements

• 1+ years experience in billing and/or customer service and/or operations required.
• Transportation industry experience preferred.
• Associates degree in related field or equivalent combination of education and/or experience required.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite.
• Report generation experience.
• Mathematical, analytical, and problem-solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and identify discrepancies.
• Previous knowledge of system analytics helpful.

About the Company

As the most profitable and fastest-growing truckload carrier, Knight Transportation is driven to innovate the transportation industry. We are a career destination for passionate and talented people seeking growth and opportunity. Our culture is built on high expectations, exceptional performance, and a commitment to our people. We hire good teammates who share our values, take personal accountability, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.