Destination Care Navigator

Job Summary

The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high-profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.

Responsibilities

• Coordinate complex, multi-specialty appointments and multi-step logistical needs;
• Facilitate gathering of important documents to support operational and financial workflows (e.g., embassy authorization);
• Troubleshoot operational barriers when they arise.

Requirements

• Required: Bachelors degree in related field (healthcare, business, communications, international studies, hospitality) or 2+ years to 5+ years of experience delivering concierge-level patient or client services in a complex medical or hospitality environment;
• PREFERRED: Other degree in a medical field or equivalent and 4-6 years experience in destination medicine, international patient services, complex specialty care coordination, concierge healthcare, or high-complexity logistics planning within a healthcare environment, upon hire;
• 1-3 years experience supporting high-acuity, multi-specialty, high-profile, or cross-market patient navigation within a large multi-site health system, upon hire;
• 1-3 years experience working with self-pay programs;
• Multi-lingual Spanish or Arabic;
• Certificate: Other certification in medical interpretation and/or medical translation;
• Experience with international sponsorships, and governmental/embassy payers.

Where You'll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ, a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness. Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service. Leaders in Specialized Care: Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments. Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques. Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7. Why SJHMC? Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth. Community & Collaboration: Be part of a network committed to global health and well-being. Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

Pay Range

$29.44 - $43.79 /hour