Desktop Technician Supervisor

About the role

At Dinsmore, our strength comes from our people. With more than 750 attorneys across 30+ offices nationwide, we are dedicated to building a dynamic, client-focused Firm recognized for excellence. Together we work to build a strong market profile, highlighting our capabilities to clients and attracting talented attorneys and business professionals who seek a supportive environment where they can thrive. Discover how you can grow with us at www.dinsmore.com. Dinsmore is seeking a Desktop Technician Supervisor at our Cincinnati, OH location. This position is 100% in-office. The Desktop Technician Supervisor position provides technical support for the firm's computer systems, applications, and related technology while supervising desktop support staff. The role includes maintaining, analyzing, troubleshooting, and repairing computer hardware, software, and peripherals. This includes, but is not limited to, support for all firm-approved desktops, laptops, peripheral equipment, mobile devices, network, and software. This is a working supervisor position responsible for monitoring ticket queues, taking helpdesk tickets and calls, resolving issues, escalating matters as necessary, and supporting desktop staff while they learn and support the environment.

Responsibilities

• Supervise, coach, and support desktop technicians in the delivery of timely and effective technical support
• Serve as a working supervisor by taking helpdesk calls and tickets, monitoring incoming helpdesk ticket queues, triaging issues, resolving matters, and escalating if required
• Document, maintain, upgrade, or replace hardware and software systems according to the firm's policies and procedures
• Facilitate escalation of problems, issues, and requests to other IT department roles as necessary
• Participate in and contribute to various IT department projects and initiatives
• Maintain positive contact with attorneys, staff, and clients and observe confidentiality in all firm and client matters
• Troubleshoot problems associated with any PC hardware, software, and peripherals; determine necessary repair, modifications, and testing of such systems
• Desktop