Desktop Support - Windows & Mac

Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals
• Support and troubleshoot macOS and Apple hardware, including MacBooks, iMacs, and related applications
• Configure, deploy, and maintain Windows and macOS devices
• Diagnose and resolve hardware, software, networking, and connectivity issues
• Aid users with Microsoft 365, email, VPN, and collaboration tools
• Manage user accounts, permissions, and access within Active Directory and/or cloud-based environments
• Perform system imaging, software installations, updates, and asset management
• Document incidents, resolutions, and support procedures within the ticketing system
• Escalate complex technical issues when necessary while maintaining communication with end users
• Support conference room technology, audiovisual equipment, and mobile devices as needed

Qualifications

• 2+ years of desktop support or help desk experience
• Strong hands-on experience supporting macOS environments
• Familiarity with Apple device troubleshooting and deployment
• Experience with Windows 10/11 operating systems
• Knowledge of Microsoft 365, Active Directory, and ticketing systems
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity
• Excellent communication and customer service skills
• Ability to prioritize tasks and work independently in a fast-paced environment