Desktop Support - VIP Support

Key Responsibilities

• Provide VIP/Executive desktop and technical support for hardware, software, and applications.
• Troubleshoot Windows desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain computers and software applications.
• Support Microsoft 365, Outlook, Teams, VPN, and other business applications.
• Handle IT tickets and resolve incidents within defined SLAs.
• Perform onsite and remote technical support to users.
• Perform hardware/software upgrades and replacements.
• Maintain accurate documentation of incidents, assets, and solutions.
• Cook up with other IT teams for complex technical issues.
• Provide a professional, customer-focused experience to VIP users.

Required Skills

• 3+ years of experience in Desktop/IT Support.
• Hands-on experience with VIP/Executive Support.
• Strong knowledge of Windows 10/11, Microsoft Office/Microsoft 365, Outlook, Teams, and Active Directory.
• Experience with laptops, desktops, printers, mobile devices, and peripherals.
• Knowledge of VPN, networking, and remote support tools.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira, or Remedy.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and provide quick, professional support to executives.

Pay

N/A

Schedule

N/A

Benefits

N/A