Desktop Support Technician - Salem, OR/On Site
STI · Salem, OR · 1 mo ago
Information TechnologyFull-time
About the role
This position provides technical support by telephone, remote technology, and on-site to computer users statewide.Responsibilities
- Investigate and diagnose computer-related problems reported by division staff across the state.
- Assist users with unusual and more complex issues that may be referred from lower-level IS staff.
- Troubleshoot and resolve hardware issues. Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors.
- Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts.
- Installs and tests installations, including major hardware upgrades and modifications to software.
- Physically replaces cards and other hardware, such as BIOS or ROM upgrades, or flashing.
- Writes installation documentation and maintains knowledge library.
- Contacts hardware and software vendors for information on better utilization of current hardware and software.
- Investigates, evaluates, and tests technical information provided by vendors and makes it available to all team members for decision-making.
- Establishes system defaults locally and makes recommendations for department-wide utilization.