Desktop Support Technician, NW (226 Days) Updated
Dallas Independent School District · Dallas, TX · 4 mo ago
Information TechnologyFull-time
Troubleshooting and Repair
- Troubleshoot, diagnose, and repair a variety of hardware and software products
- Support campus-based technology users
- Escalate system disruptions of campus technology services to appropriate technology tier II department
Training
- Train campus principals, teachers, and staff as required
Special Events
- Support special events at campus and other district locations
Equipment Support
- Support computers, mobile devices, digital A/V equipment and peripherals
- Support instructional software applications
Vendor Projects
- Support quality control on vendor projects
Training and Meetings
- Attend training and meetings as required
Other Functions
- Perform other functions that may be assigned by Client Solution Department and/or supervisor
Qualifications
- Accredited High School Diploma or equivalent (U.S.A. Equivalency)
- One-year experience in Information Technology support services
- A+ Certification preferred
- Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
- Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
- Knowledge in troubleshooting and resolving operating system and software issues
- Knowledge in troubleshooting and resolving technology hardware failures
- Strong verbal and written communication skills
- Knowledge of audio visual devices preferred
- Knowledge of TCP/IP and basic networking protocols
- ITIL V3 Certification preferred
- Excellent customer service skills
Work Location
- Edtech-Enterprise Support Services
Job Title
Desktop Support Technician
Salary Information
- Minimum Salary: $41,909.00
- Median Salary: $51,112.00
Posting Date
Mar 27, 2026