Desktop Support Technician Level II

About the role

Quantum Sky is searching for a Desktop Support Level II in Aurora, CO to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services on a complex, multi-year contract.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance of personal computer products and peripherals.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Requirements

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive attitude.
• On-site support in Aurora, CO.
• Active CompTIA IAT Level II certification (e.g., Security+).
• Active DoD Secret clearance.

Minimal travel required, less than 10%.

Pay

The salary range for this position is typically between $25–$30/hr. Compensation is unique to each candidate and based on skills, experience, education, certifications, and other requirements. The range may fall outside the stated values.

Benefits

• Health, dental, and vision insurance.
• 401(k) match.
• Paid Time Off (PTO).
• Short-term disability (STD), long-term disability (LTD), and life insurance.
• Referral bonuses.
• Professional development reimbursement.
• Parental leave.