Desktop Support Technician Level II

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.

Requirements

• Maintain currency and highest level of technical skill in field of expertise.
• Managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Delivering in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• On-site support in Youngstown, OH.

Qualifications

• Active DoD Secret clearance.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Benefits

• Health/Dental/Vision
• 401(k) match
• Paid Time Off
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional development reimbursement
• Parenthood leave

Pay

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Schedule

Minimal, less than 10% travel required.