Desktop Support Level II Technician
Tyto Athene, LLC · Grissom AFB, IN · 1 mo ago
On-siteEngineeringFull-time
Responsibilities
- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Requirements
- Experience managing network modernization work or system projects of similar scope and complexity.
- Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- On site support at Grissom AFRB in IN.
- Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.
Benefits
- Minimal, less than 10% travel required.