Desktop Support Technician - Junior - Educational Support Services Technician

About the role

Support faculty in utilizing instructional technology as part of the Teaching and Learning Services (TLS) team. Maintain and manage educational technology tools and resources for effective faculty and student use. Serve as a primary contact for end-users (faculty, staff, etc.) regarding instructional technology inquiries and issues. Analyze, troubleshoot, and resolve problems related to instructional technologies, including Learning Management Systems (LMS). Develop and deliver training materials, such as videos, guides, and web content, to support professional development. Host both in-person and virtual support and training sessions for end-users. Efficiently manage and resolve support tickets and requests. Ensure compliance with accessibility laws and integrate accessibility into technology tools and training. Collaborate with ITS team members and other departments to assess user needs and deliver comprehensive support. Assist with project tasks, ensuring completion within scope, schedule, and budget constraints under supervision. Update and make minor edits to WordPress websites. Create promotional and informational materials using Adobe products (e.g., fliers, adverts). Communicate effectively and clearly with diverse university stakeholders. Adapt to rapidly changing technology and shifting priorities. Work independently and as part of a team with minimal supervision. Perform other related duties as required in a fast-paced, dynamic environment.

Responsibilities

• Support faculty in utilizing instructional technology
• Maintain and manage educational technology tools and resources
• Serve as a primary contact for end-users regarding instructional technology inquiries and issues
• Analyze, troubleshoot, and resolve problems related to instructional technologies, including Learning Management Systems (LMS)
• Develop and deliver training materials, such as videos, guides, and web content
• Host support and training sessions for end-users
• Manage and resolve support tickets and requests
• Ensure compliance with accessibility laws and integrate accessibility into technology tools and training
• Collaborate with ITS team members and other departments to assess user needs and deliver comprehensive support
• Affix project tasks, ensuring completion within scope, schedule, and budget constraints
• Update and make minor edits to WordPress websites
• Create promotional and informational materials using Adobe products
• Communicate effectively and clearly with diverse university stakeholders
• Adapt to rapidly changing technology and shifting priorities
• Work independently and as part of a team with minimal supervision
• Perform other related duties as required in a fast-paced, dynamic environment

Requirements

• High school diploma or equivalent
• Experience with instructional technology, particularly with Learning Management Systems (LMS)
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic knowledge of accessibility laws and standards
• Proficiency in Microsoft Office Suite
• Basic understanding of web design and Adobe products

Qualifications

• High school diploma or equivalent
• Experience with instructional technology, particularly with Learning Management Systems (LMS)
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic knowledge of accessibility laws and standards
• Proficiency in Microsoft Office Suite
• Basic understanding of web design and Adobe products

Skills

• Instructional technology
• Learning Management Systems (LMS)
• Problem-solving
• Communication
• Accessibility
• Web design
• Adobe products

Benefits

• Flexible scheduling
• Professional development opportunities
• Competitive compensation package

Pay

$25.00 per hour

Schedule

Monday through Friday, 8:00 AM - 4:30 PM