Desktop Support Technician - IT

About the role

Service Metal is a Master Distributor of industrial pipe fittings, valves, and flanges. We are hiring a Desktop Support Technician to join our growing company and be an integral part of our technological initiatives. The Desktop Support Technician will be expected to be in-office, supporting our Charlotte Warehouse.

Service Metal promotes a positive employee culture by providing a supportive environment and generous benefits. Voted a Top Work Place in 2024 and 2025, our business strategy revolves around providing the necessary resources for our employees to succeed because they are the backbone of our organization.

Responsibilities

This is an in-office role, with office attendance required at our Charlotte Warehouse. This role will be second shift. Some flexibility may be required if emergencies arise.

• Respond to all IT Help Desk communications to resolve issues.
• Perform network troubleshooting issues.
• Perform M365 administration remotely.
• Update internal users' software and applications.
• Work together as a team with the IT Department to accomplish goals.
• Develop training material for employees on new hardware and software.

Requirements

• B.S. in Computer Science, or STEM related education, or equivalent experience.
• Experience with managing devices remotely using Remote Desktop Sessions.
• Experience with Windows & M365 administration.
• Experience with setting up basic LAN networks.
• Must be able to multi-task.
• Must be able to work without direct daily supervision.
• A team player looking to accomplish company goals with hard work and a positive attitude.

Benefits

Service Metal wants to compensate you for your hard work and experience because we value your input on our team. In addition, we offer one of the best benefits packages in the industry.

• Paid weekly.
• Full benefits after 90 days (about 3 months), including premiums fully paid by the company for Health, Dental, Life, and Disability insurance.
• A Health Reimbursement Account (HRA) to reimburse employees for their medical deductibles.
• Numerous other optional benefits for employees and their families.
• A 401K retirement plan with a 3.5% match from the company.
• Participation in a profit-sharing plan, with a discretionary company contribution, after the first year.
• PTO (Paid Time Off) earned weekly, paid holidays, a floating holiday, and paid parental leave.
• A yearly bonus based on the company meeting targeted goals.

About The Company

Service Metal has been a privately held family-owned business in operation since 1954. A message from our President, "I am proud of the work we do and how we do it. Providing the best tools for success to our employees is our number one priority."

Service Metal is expanding, and we are becoming the most respected pipe, valve, and flange master distributor in the industry. We strive to make customer experience easier and faster through world-class customer service with a commitment to excellence, integrity, and efficiency.