Desktop Support Technician I | Nights

Responsibilities

• Performs IT Concierge Support duties that include “rounding” the hospital floors to assist with issues that need to be fixed immediately.
• Works assigned tickets from the Desktop Support Lead and looks for additional issues that may have yet to be reported.
• Performs break/fix on the physical hardware of the organization by either replacing or repairing in a timely manner.
• Maintains the functionality of PCs in the organization (not to include vendor owned systems).
• Assists in imaging/repairing computers with the Windows operating system for incident, service requests and operating system updates for the organization.
• Assists with clinic setups when needed and make sure hardware such as scanners and Imprivata are working at these clinics as intended.
• Assists in the setup of hardware for users requesting a conference room be setup with computer hardware.
• Orders hardware and software.
• Understands business processes & best practices.
• Other duties as assigned.

Requirements

• Essential: HS Diploma/GED
• Required: 2+ years related experience
• PREFERRED: CompTIA A+ Certified, ITIL Certification or a related field and 3+ years of IT Technical Support experience.

Qualifications

• CompTIA A+ Certified
• ITIL Certification
• Related field education

Skills

• Understanding of business processes & best practices
• Technical support experience
• Problem-solving skills
• Customer service skills

Benefits

Details about benefits will be provided during the interview process.

Pay

The salary range listed is just one component of the total rewards/compensation package offered to candidates. Min = $20.00 Mid = $25.00 Max = $30.00

Schedule

Nights 11:00 pm - 07:00 am