Desktop Support Technician - Henderson

About the role

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, operates in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. This role is within the Enterprise End-User Services department.

Responsibilities

• First point of contact for end users in a physical Windows PC environment.
• Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk.
• Supports the mission, vision, and philosophy of the Bank.
• Complies with organizational policies and procedures.
• Supports all functions maintaining compliance with regulatory agencies.
• Provides Tier 1 troubleshooting of computer hardware/software/printer problems.
• Performs basic network troubleshooting.
• Setups/relocates equipment for new/transferring employees.
• Aids in hardware/software implementation/deployment activities.
• Provides user account administration.
• Supports user’s mobile devices with MDMIT project participation.
• Gathers required information for requests to be escalated to Tier 2 or advanced teams.
• Utilizes helpdesk tracking software.
• Aids in creating & maintaining procedures for the team.
• Provides onsite support & equipment setup at remote locations.

Other Functions

• Assists with creating & maintaining procedures for the team.
• Provides onsite support & equipment setup at remote locations.
• Utilizes helpdesk tracking software.
• Assists with hardware/software implementation/deployment activities.
• Supports user’s mobile devices with MDMIT project participation.
• Gathers required information for requests to be escalated to Tier 2 or advanced teams.
• Performs basic network troubleshooting.
• Supports new/ transferring employees with equipment setups.
• Provides user account administration.
• Supports user’s mobile devices with MDMIT project participation.
• Gathers required information for requests to be escalated to Tier 2 or advanced teams.

Minimum Job Requirements

• Education: High School or GED Equivalent.
• Experience: 1-2 years of experience in a helpdesk support environment or educational equivalent.
• Specific Skills: Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment.
• Additional Skills: Ability to troubleshoot and resolve hardware and software problems, ability to communicate technical material in "user friendly" manner, detail oriented, self-motivated, dependable, timely, demonstrates initiative, practices active learning skills, prioritizes tasks and multi-tasks various work activities, works flexible schedules, combines pieces of information and form relationships or conclusions about unrelated material, uses critical thinking skills to identify strengths and weaknesses of various solutions, demonstrates active listening skills, professional appearance and demeanor.

Physical Requirements

• Primarily sedentary work performed in an office environment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.