Desktop Support Technician

Role Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
• Avoid tickets from being unresolved within documented service levels
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Ensure all tickets are resolved within documented service levels
• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being escalated to higher levels of support unnecessarily
• Avoid tickets from being closed without