Desktop Support Technician

About the role

We are seeking an IT Desktop Technician who will deliver skilled, professional, and customer-focused technical support to Laborie employees, ensuring reliable access to technology and systems that support the business.

Responsibilities

• Troubleshoot, support, and resolve incoming technical issues for Laborie team members, including hardware and software issues.
• Provide problem analysis to collect repetitive issues and drive to closure through root cause analysis and other ITIL processes.
• Identify, research, and recommend automation tools and other modern solutions to better enhance the Laborie user experience.
• Partner with providers, such as technology suppliers and wireless carriers, to provide devices, solutions, and support to the organization.

Requirements

• Competency in a wide range of desktop technologies including MS Windows, Apple OS, Active Directory, User and Group Management, and MS Office Suite.
• Experience using Microsoft System Center Configurations Manager (SCCM) and/or InTune to create and deploy packages and manage endpoint device compliance.
• Ability to use collaboration tools including MS Teams, as well as remote support tools like GoToAssist.

Qualifications

• Associate's degree in information technology or related field, or equivalent combination of education and experience.
• 1-3 years of experience in a Service/Help Desk or technical support role.
• Strong working knowledge of MS Windows, Apple OS, Active Directory/Entra ID, User and Group Management, and MS Office Suite.

Skills

• Technical troubleshooting skills.
• Problem-solving abilities.
• Collaboration and communication skills.
• Remote support and automation tool proficiency.

Benefits

• Paid time off and paid volunteer time.
• Medical, Dental, Vision, and Flexible Spending Account coverage.
• Health Savings Account with Company Funded Contributions.
• 401(k) Retirement Plan with Company Match.
• Parental Leave and Adoption Services.
• Health and Wellness Programs and Events.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.