Desktop Support Technician

About the Opportunity

We are seeking a Desktop Support Technician to join our Technical Services Support Team supporting a large enterprise environment. This role is responsible for providing exceptional end-user support for Windows workstations, laptops, tablets, mobile devices, and collaboration technologies while ensuring secure, reliable, and efficient endpoint operations. The ideal candidate has strong experience supporting enterprise Microsoft environments, managing endpoint devices, troubleshooting hardware and software issues, and delivering outstanding customer service.

Schedule

This position requires working onsite during the first three months. Following the onboarding period, a hybrid schedule will be available based on operational needs, averaging three onsite days per week.

Responsibilities

• Provide Tier 2 desktop and endpoint support for Windows laptops, desktops, tablets, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Support Microsoft Teams meetings, video conferencing, collaboration tools, and conference room technologies.
• Install, configure, maintain, and troubleshoot Microsoft Office 365 applications.
• Manage Windows, iOS, and Android devices using Microsoft Intune and Mobile Device Management (MDM) solutions.
• Utilize Microsoft SCCM to deploy software, distribute updates, and maintain endpoint compliance.
• Administer Active Directory user accounts, security groups, and Group Policy.
• Create and maintain PowerShell scripts for reporting, automation, and administrative tasks.
• Configure and support enterprise mobile applications and mobile device security.
• Troubleshoot browser-related issues and ensure compatibility with enterprise applications.
• Create clear technical documentation, knowledge base articles, and end-user support guides.
• Maintain endpoint security by following established IT policies and best practices.
• Collaborate with infrastructure, networking, security, and application support teams to resolve complex technical issues.
• Deliver professional, timely, and customer-focused technical support.

Requirements

• 1+ years of experience providing desktop or endpoint technical support.
• Experience supporting Windows operating systems in an enterprise environment.
• Experience supporting laptops, tablets, and mobile devices.
• Experience troubleshooting hardware and software issues.
• Experience supporting Microsoft Office 365 applications.
• Experience supporting Microsoft Teams collaboration and conferencing.
• Experience using Microsoft SCCM for software deployment and endpoint management.
• Experience using Microsoft Intune and Mobile Device Management (MDM).
• Experience creating PowerShell scripts for reporting and automation.
• Ability to create clear, well-organized technical documentation.

Preferred Qualifications

• Experience administering Active Directory.
• Experience managing Group Policy Objects (GPO).
• Experience supporting iOS and Android devices.
• Experience configuring enterprise mobile applications.
• Experience supporting conference room technologies.
• Experience troubleshooting web browser issues.
• Knowledge of VBScript.
• Experience working within large enterprise environments.

Skills

• Excellent troubleshooting and analytical skills.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.
• Process improvement mindset.
• Team-oriented with excellent collaboration skills.
• Ability to quickly learn and support emerging technologies.

Technologies

• Microsoft Windows 10/11
• Microsoft Office 365
• Microsoft Teams
• Microsoft SCCM
• Microsoft Intune
• Mobile Device Management (MDM)
• Active Directory
• Group Policy
• PowerShell
• Windows Laptops & Desktops
• iOS
• Android