Desktop Support Technician

We are seeking a Desktop Support Technician with strong technical troubleshooting abilities and a customer-focused mindset. This role provides both remote and onsite support to end users, requiring excellent communication skills and a commitment to delivering outstanding service.

Responsibilities

• Provide onsite and remote technical support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop systems.
• Diagnose and resolve hardware, software, operating system, and peripheral issues.
• Support device deployments, upgrades, migrations, and imaging activities.
• Troubleshoot connectivity and basic network-related issues.
• Assist users via phone, email, ticketing systems, and in-person support.
• Document incidents, service requests, and resolutions accurately.
• Support printers, cables, peripherals, and other end-user technology.
• Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.

Requirements

• 1-2+ years of desktop support, help desk, or technical support experience.
• Experience supporting modern desktop operating systems in an enterprise environment.
• Knowledge of hardware installation, troubleshooting, and repair.
• Basic understanding of networking concepts and troubleshooting.
• Experience working with ticketing systems and service management processes.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Valid driver’s license and reliable transportation.
• Ability to lift and transport equipment as needed, and work in various physical environments for extended periods.

Preferred Skills

• Experience with user account administration and access management.
• Knowledge of desktop imaging and device deployment processes.
• Experience supporting printers and other peripheral devices.
• Familiarity with desktop migrations and hardware refresh projects.

Pay

The pay range for this position is $19.00 - $23.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include the following:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a fully onsite, contract position based in Flemingsburg, KY.

About the Company

TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we partner with progressive leaders to drive change and deliver business outcomes.