Desktop Support Technician

About the role

We are seeking technicians to support a large-scale laptop migration and workstation deployment program. Candidates will deploy Windows laptops, assist users during device transitions, validate application functionality, provide in-person technical support, manage asset inventory, and support migration events. Travel between office locations may be required.

Responsibilities

• Deploy, configure, and support Windows laptops and desktop computers.
• Perform workstation replacements and technology refresh activities.
• Image, provision, configure, and validate new devices prior to deployment.
• Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
• Assist users with login issues, MFA enrollment, password resets, and workstation access.
• Validate functionality of business applications after device deployment.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
• Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
• Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
• Provide white-glove support to end users during migration events and scheduled cutovers.
• Assist with printer, peripheral, docking station, monitor, and mobile device setup.
• Support office relocation and site migration initiatives.
• Maintain accurate asset management records and chain-of-custody documentation.
• Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
• Participate in migration planning, staging, and hypercare support activities.

Requirements

• Experience with Microsoft 365, Windows 11, device deployments, hardware refresh projects, and customer-facing support.

Skills

• Desktop
• Windows 10
• Deployment
• Active Directory
• Customer service
• Technical support
• Imaging
• Office 365

Physical Requirements and Travel

• Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
• Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
• Ability to travel between company office locations as needed.
• Ability to work flexible hours during planned migration or deployment activities, when required.

Pay

The pay range for this position is $25.00 – $32.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)