Desktop Support Technician
Duties
- Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems
- Escalates unresolved problems to Lead Desktop Tech or Manager
- Installs equipment and software, and coordinates the work of others on installations
- Supports system administration for desktop solutions
- Provides highly complex technical support to clients
- Acts as key contact for internal IT groups in support of technical problem resolutions
- Maintains network access, addresses data security, password generation, and file access to forecast potential access risks
- Researches tools and processes to identify usage and capacity troubles as they develop
- Presents research findings and assists in developing long-range plans to address problems
- Develops and produces installation documentation for the most complex applications
Requirements
- Understanding of Landesk, Casper Computer Management and Service Now ticketing system
Qualifications
- Full understanding of industry practices and company policies and procedures
- Seasoned, experienced professional with good judgment in resolving issues
- Interacts with senior internal and external personnel
Skills
- Technical support for Apple and PC based computing platforms
- User training
- System administration
Benefits
- Medical, dental & vision coverage
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D)
- Short and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay
The pay range for this position is $35.00 - $38.50/hr.
Location
This is a Contract position based out of San Jose, CA.
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems Global Services
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.