Desktop Support Technician

About the role

This position will be onsite Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Install, configure, and maintain company hardware, software, and operating systems.
• Configure and deploy hardware to new users and upgrade existing equipment when necessary.
• Perform DUO administration for users switching phones or needing resets.
• Perform laptop imaging and set up for new and existing employees.
• Provide encryption keys to users as required.
• Provide support and troubleshooting for all company hardware and software.
• Install and configure desktop software.
• Manage Desktop Support incident queue in Service Now, completing or assigning tickets as necessary.
• Update tasks with periodic problem status and resolution information.
• Recommend equipment purchases as needed.
• Perform asset management tasks as required.
• Perform inventory of computer supplies as required.
• Perform necessary Windows updates.
• All other duties as assigned.

Education and Experience

• Associates degree in related field or equivalent years of field experience.
• 2 years of experience and A+ Certification preferred.
• Knowledge of specific systems or technologies and years or level of experience with each required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times and push a cart containing equipment.