Desktop Support Technician

We are looking for a Desktop Support Technician to join our team in Dallas, Texas on a contract basis. This position focuses on preparing end-user equipment, resolving technical issues before devices are issued, and supporting a smooth onboarding experience for new employees.

Responsibilities

• Prepare and provision new laptop computers in alignment with established company configuration standards before employee delivery.
• Diagnose and resolve hardware and software problems to ensure devices are fully operational prior to deployment.
• Deploy, update, and manage business applications through Intune while maintaining compliance with Active Directory, Azure AD, and Microsoft Entra ID policies.
• Coordinate outbound shipment of equipment to new hires and monitor delivery timelines to support timely onboarding.
• Maintain accurate documentation for assigned devices, inventory status, and shipping activity.
• Track requests, document progress, and close support activities through a ticketing platform such as ServiceNow or a comparable system.
• Provide day-to-day assistance related to shipping tools and carrier platforms, including FedEx shipping software.
• Communicate with internal stakeholders to align device readiness, shipment scheduling, and onboarding support needs.

Requirements

• A+ certification is required for this role.
• At least 3 years of experience in desktop support, device provisioning, or a closely related technical support environment.
• Working knowledge of Intune, Active Directory, Azure Active Directory, and Microsoft Entra ID.
• Experience using shipping software and coordinating equipment distribution logistics.
• Familiarity with ticket management systems used to log, track, and resolve technical work.
• Strong attention to detail with the ability to keep accurate records and manage multiple tasks effectively.
• Ability to work onsite five days per week in Dallas, Texas.
• Must be comfortable covering parking expenses associated with onsite work.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.