Desktop Support Technician

This is an onsite position based in Bergen County, NJ.

About the role

Support a large-scale Windows 11 migration, deploying and configuring hardware across a hospital campus.

Responsibilities

• Support a hospital-wide Windows 11 migration, deploying and configuring new desktop and laptop hardware for staff
• Follow established, fully scripted deployment and imaging processes with careful documentation
• Perform Windows and Microsoft Office upgrades using documented procedures
• Provide desk-side and walk-up support, troubleshooting hardware, software, and connectivity issues
• Log and track all work in the ticketing system and escalate complex issues per established workflows
• Maintain accurate records of deployed and decommissioned equipment while following healthcare security and patient-privacy protocols

Requirements

• At least one year of professional desktop support or IT experience
• Comfortable following detailed, scripted procedures with precision and consistency
• Experience with Windows and Microsoft Office upgrades is a strong plus
• Strong customer service instincts; friendly, patient, and clear when helping end users
• Reliable and punctual, able to work onsite 5 days a week
• CompTIA A+ certification or equivalent, and prior healthcare/large enterprise support experience, a plus

Pay

$20/hour