Desktop Support Technician
Radiant Digital · Jackson, MS · 1 mo ago
On-siteInformation TechnologyContract
About the role
Provides a full range of on-site and remote end-user support for the MDAH network.
Responsibilities
- Repair desktop PCs, laptops, printers, monitors, and mobile devices
- Install, configure, and update operating systems and office applications
- Respond to help desk requests via phone, chat, or in person
- Log, track, and resolve issues using ticketing systems
- Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups
- Maintain inventory records for hardware, software licenses, and IT supplies
- Escalate complex or network-wide issues to senior system or network administrators
Qualifications
- Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science
- 1 to 4 years of relevant IT support or service desk experience
- Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools
- Strong communication, patience, customer service mindset, and problem-solving abilities
Preferred skills
- CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred