Desktop Support Technician

Scope Of Responsibilities

• Provides technical support to end users on a variety of issues.
• Identifies, researches and resolves technical problems related to computer systems, software and hardware.
• Trains users and writes training/work instructions.
• Maintains daily performance of computer systems.
• Responds to telephone calls, email and other requests for technical support.
• Troubleshoots, isolates the problem and implements solutions with timely resolution.
• Follows up with customers to ensure issue has been resolved.
• Installs, modifies and repairs computer hardware and software and peripherals.
• Solves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
• Gains feedback from customers regarding computer usage.
• Runs diagnostic programs to resolve problems.
• Runs reports to determine malfunctions that continue to occur.

Qualifications

• Associate’s degree or equivalent experience in networking and operating systems preferred.
• Basic knowledge of computer systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong organization and problem-solving skills.
• Ability to lift up to 50 lbs, able to move equipment, run wires, etc.
• Ability to work overtime on short notice.