Desktop Support Technician
Partners in Child Development · Andover, MA · 2 mo ago
On-siteInformation Technology$28.56–$30.46/hrFull-time
Principal Responsibilities
- Maintain, configure, troubleshoot laptop and desktop computers, tablets and mobile devices, computer peripherals and other hardware devices.
- Install/uninstall, configure, and troubleshoot software such as antivirus, MS Office, and operating systems.
- Provide hands-on network support by troubleshooting and maintaining the WLAN/LAN networks and assisting with servers, switches, firewall and remote access software.
- Respond promptly to staff IT service requests, prioritizing concerns and quickly resolving service requests in a professional manner.
- Provide IT training support (in-person, on-line, video and/or remote) to staff individually or in groups.
- Develop and/or enhance existing IT staff training as needed.
- Participate in New Hire Orientation to provide set up and instruction for laptops, mobile phones, job specific software, hardware, and other devices.
- Identify internal trends and resolve ongoing IT issues through individual or group training or acquisitions of additional hardware/software in collaboration with the IT Manager.
- Stay informed regarding industry trends and technologies. Make recommendations for improvements to IT infrastructure.
- Perform other duties as assigned by the IT Manager.
Position Requirements
- Associate degree in Information Technology or Computer Science preferred.
- Work experience may be substituted for education.
- 2+ years’ experience in a Windows/Mac environment, as well as support for desktop, mobile and cloud applications such as Microsoft 365 and Azure.
- Familiarity with ticketing systems such as SolarWinds Service Desk, Jira, etc. is a plus.
- Maintenance and troubleshooting experience with hardware, software, and network servers, switches, firewalls, and remote access software.
- Able to multitask, prioritize, work independently, and demonstrate flexibility regarding new software applications and technologies.
- Attention to detail and follow-through are essential.
- Excellent oral and written communication skills to communicate internally with all agency levels and externally to IT vendors and others in a professional manner.
- Exhibit a collaborative, approachable work style with a strong customer service focus.
- Able to maintain confidentiality and adhere to ethical standards.
- Must be able to lift and carry up to 50 pounds, bend, and ability to sit for long periods of time.
Benefits
- Family Friendly, Flexible Schedules
- Up to 4 weeks of vacation with 1 week of sick time and 13 paid holidays
- Medical: Numerous medical plan choices. Generous company contribution
- Dental: Company paid premiums for employee coverage
- Vision: Annual exam, allowance toward contacts & glasses
- Productivity Incentive Program
- Mileage Reimbursement & Company-provided cell phones
- Registered Dietitian Services
- Life & Disability Insurances: Company paid
- Comprehensive Employee Assistance Program including: Child & Elder Care & Work-Life solution location services, Legal guidance for major life events, Identity Theft support services, Retirement & Financial planning
- Pet Insurance
- 403(b) Retirement Plan
- Flexible Spending Accounts
- Ongoing Employee Recognition Programs
- Generous Employee Referral bonuses
- Supervision, mentoring, professional development & training opportunities
- Student Loans: As an employee, you may be eligible for student loan forgiveness
- Compensation Range: $28.56 - $30.46 per hour