Desktop Support Technician

About the role

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US).

Role Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
• Avoid tickets from being unresolved within documented service levels
• Avoid tickets from being escalated to management unnecessarily
• Avoid tickets from being closed without resolution
• Avoid tickets from being closed without follow-up
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without resolution documentation
• Avoid tickets from being closed without follow-up documentation
• Avoid tickets from being closed without closure documentation
• Avoid tickets from being closed without escalation documentation
• Avoid tickets from being closed without