Desktop Support Technician
Job Responsibilities
- Provide hardware and software support to a diversified staff and end-user population
- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
- Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required
- Provide software support for users of provided applications
- Use an IT ticket system to receive and track the trouble tickets, and ensure that tickets are resolved, and closing out with the customer and in the system
Qualifications
- Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate's degree or H.S. diploma with at least three (3) years of relevant work experience
- MacOS and Apple support skills along with Windows 10/11 support experience
- Strong customer service and communication skills
- Experience using ticketing system (preferably ServiceNow)
- Strong customer service and end-user equipment support skills; preferably with experience supporting VIPs
- Ability to obtain a Public Trust Certification
Requirements
- Required to hold or be certified within 3 months of hire, one or more of the following certifications:
- Jamf Certified Tech
- Jamf Certified Expert
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Associate – Mac Integration Basics (current or current -1 version)
- Apple Certified Support Professional (current or current -1 version)
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- CompTIA Security+ Certified Professional
Pay
$70,000 - $87,000 a year
Schedule
N/A
Benefits
N/A
Schedule
N/A
Benefits
N/A
Company Information
mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.