Desktop Support Technician

About the role

Contract, on-site Desktop Support Technician role based in Irvine, CA. Provide high-level technical support to a diverse user base, including executives and VIPs, ensuring reliability, security, and performance of end-user devices and applications. Opportunity to support a diverse user base, including executives and VIPs, and work with a team dedicated to delivering cutting‑edge IT solutions and driving innovation.

Pay

$20‑30/hour

Responsibilities

• Resolve Service Desk incidents and requests within SLA.
• Provide face‑to‑face and virtual end‑user support.
• Deploy systems, equipment, applications, and updates.
• Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects.
• Manage hardware inventory and coordinate replacements.
• Support telephony, video conferencing, and breakroom equipment.
• Maintain documentation and knowledge base articles.
• Provide end‑user training as needed.
• Maintain AD/Entra ID profiles, groups, and access provisioning.
• Identify automation opportunities to improve support operations.

Requirements

• 3–5+ years of experience as a Desktop Support Technician.
• Experience supporting 300–500+ user environments.
• 2+ years of hardware troubleshooting in manufacturing.
• 2+ years of Active Directory maintenance.
• Experience supporting executives and VIPs.
• Hands‑on support for Windows 10/11 and macOS.
• Bachelor’s degree in a technical discipline.
• CompTIA A+ or MCDST certification (preferred).

Skills

• Strong analytical and problem‑solving skills.
• Excellent communication and customer service skills.
• Adaptability and willingness to learn evolving technologies.

Benefits

Contract employment opportunity.