Desktop Support Technician

Role Summary

Level Up MSP is seeking a Desktop Support Technician to provide outstanding service and support to clients. In this role, you will be the point person for critical services, traveling to client locations to assist the help desk team, resolve issues, and support a flexible schedule.

Job Responsibilities

• Preparing new desktops and laptops – installing/configuring Windows, line of business applications, email, printers, etc.; coordinating with end users to deliver and setup equipment
• On-boarding new users – creating new users, configuring desktops/laptops to specifications, and possibly training the user as needed
• Responsible for level 1 help desk tickets
• Traveling to client locations to assist our help desk team, as needed
• Perform other appropriate duties and responsibilities as assigned by the Service Desk Manager

Accountability/KPIs

• Log a minimum of 30 billable service hours per week
• Earn client and staff satisfaction on a regular and ongoing basis
• Satisfactorily achieve ongoing targets, goals, and objectives as set by the Service Desk Manager
• Adhere to the company's high standards of completing tasks in a timely manner, accurately, and efficiently
• Demonstrate ability to follow detailed instructions with a high degree of accuracy

Competencies

• Technical skill relevant to technologies supported (ongoing)
• Strong organizational and coordination skills
• Excellent communication abilities for effective client and team interactions
• Ability to manage multiple tasks and prioritize effectively

Qualifications

• Prefer a minimum of 1 year of installing Windows and basic end user support
• Available to work in the evenings and/or weekends, as required (estimated to be about 10-20% of the time)
• Good work ethics and strong personal core values
• Ability to take, interpret, and follow detailed instructions
• A commitment towards undertaking duties efficiently with strong attention to detail
• Strong prioritizing, task management, and multi-tasking skills
• Strong problem-solving and self-learning skills
• Valid driver's license and ability to get to and from work reliably

Company Culture

• Company core values: Love What You Do, Level Up, and Own It or Step Aside
• You will have the opportunity to experience many different aspects of IT
• We offer excellent opportunities for growth and a great career path
• We work hard because we enjoy what we do and the people we help
• We have quarterly company events to celebrate our hard work
• We offer very flexible schedules to adapt to our individual needs when they arise
• We HATE micro-managing

Benefits

• Competitive salary
• Medical, dental, and vision care insurance coverage
• 9 paid holidays with 5 days of vacation in first year; 10 days of vacation after first year
• Paid on-the-job training provided to grow your IT knowledge and skillset