Desktop Support Technician

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ. Read more about this change and Evergen’s commitment to advancing regenerative medicine here: https://lnkd.in/eMSfVJkM ; Responsibilities Provides software and hardware support to all on-site and remote employees with a high level of customer serviceCoordinates the setup, configuration, and installation of all laptop and desktop computers and network printersTroubleshoots and resolves all hardware and software problems pertaining to company devicesInstalls and supports licensed and internal software and hardwareProvides access to systems and software through Active Directory accountsTriages help desk requests via phone and ticket system in a timely manner and with a high-level of customer serviceAccurately records, updates, and documents requests using the IT service desk systemMaintains inventory of devices provided by the company with a high degree of accuracyProvides additional support for various IT projectsOther duties as assigned Requirements Education High School Diploma or equivalent Experience 0-3 years of experience in desktop support Certification A+ or MCP certification preferred Skills Strong verbal and written communication skills.Computer software and system troubleshootingCustomer ServiceProblem solving methodologies Travel N/A SAFETY Physical Requirement Move or lift objects up to 25 poundsFrequent (>75%) stationary position (standing or sitting) while utilizing digital displaysFrequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.) Working environment Onsite: Office environment with assigned workstation This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.