Desktop Support Technician

About the role

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Bangor, ME and provide end-user support.

W2 only, no Corp to Corp.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Resolves network connection issues, track network connections back to network switches
• Escalates problems and issues to a higher level of support if unable to resolve
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information

Skills and Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software
• Comfortability providing hands and feet support for Server and Network is a plus
• Experience supporting mobile data plans, mobile networks, and devices is a plus
• Minimum 3+ years of Deskside Support experience in an enterprise environment
• Hardware and software support experience
• Customer Facing experience
• Mobile Device support experience
• Able to train quickly on procedures and should have good IT knowledge base
• Basic network troubleshooting skills
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
• CompTIA A+ certification preferred but not required

Pay

The rate for this position is between $18.00 - $24.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits