Desktop Support Technician

About the role

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Allentown, PA and provide end-user support.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Resolves network connection issues, track network connections back to network switches
• Escalates problems and issues to a higher level of support if unable to resolve
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information

Requirements

• Must be authorized to work in the United States without the need for current or future employer sponsorship.
• W2 only, no Corp to Corp.

Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software
• Hardware and software support experience
• Deskside support experience
• Customer facing experience
• Experience supporting mobile data plans, mobile networks, and devices is a plus
• CompTIA A+ certification preferred but not required

Skills

• Comfortability providing hands and feet support for network connection issues
• Knowledge and experience utilizing ServiceNow or similar ticketing system
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Pay

The rate for this position is between $18.75 - $25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.