Desktop Support Technician - Allentown, PA

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description: At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Allentown, PA and provide end-user support. Duties And Responsibilities: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripheralsDocuments, maintains, upgrades, or replaces hardware and software systemsSupports and maintains user account information including rights, security, and systems groupsTrains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as neededResolves network connection issues, track network connections back to network switchesEscalates problems and issues to a higher level of support if unable to resolveRepresents the company in a professional and businesslike manner and communicates effectively with customers and associatesInteracts with customers, responding to routine technical questions or requests for information Auto req ID 485432BR Minimum Education Required High School/GED Required Experience Skills and Qualifications: Minimum 3 to 6+ years of experience supporting PC Hardware and softwareComfortability providing hands and feet support for network connection issuesHardware and software support experienceKnowledge and experience utilizing ServiceNow or similar ticketing systemDeskside support experienceCustomer facing experienceExperience supporting mobile data plans, mobile networks, and devices is a plusAble to multi-task, work in a fast-paced environment with strong personalities, and detail orientedCompTIA A+ certification preferred but not required Wage Range: The rate for this position is between $18.75 - $25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position. On-Camera Video Interview Notice: Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment. Preferred: Certificates/Security Clearances/Other CompTIA A+ certification preferred but not required City* Allentown State* Pennsylvania Job_Category Information Technology Job Code IT Information Technology Affiliate Sponsor Compucom Salary Range $30,000-$45,000