Desktop Support Technician (1154512)

About the role

The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Location: Dallas, TX

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance

Pay

$19.00 USD Hourly - $20.00 USD Hourly