Desktop Support Technician (1153517)
The Judge Group · Friday Harbor, WA · 1 mo ago
Information Technology$18/hrFull-time
About the Role
We are seeking a Desktop Support Technician / Field Support Technician to join our team in Friday Harbor, WA. This is a 6-month contract position with possible extensions.
Responsibilities
- Perform basic and moderately complex troubleshooting and repair activities for end-user devices, including PCs, desktops, laptops, tablets, and printers.
- Provide support to identified VIP users.
- Respond to change management requests, including installing new PC equipment and providing end-user desk-side support.
- Perform Install/Move/Add or Change (IMAC) activities.
- Meet established customer service satisfaction levels and operational metrics.
- Proactively communicate with end-users and service desk personnel regarding arrival times, repair estimates, and status updates.
- Follow all documented service operations policies and procedures.
Requirements
- Technical school certification or equivalent of 2-4 years of relevant experience.
- Maintain all required OEM certifications as directed by management.
- Knowledge of relevant software and hardware systems.
- Understanding of ITIL methodologies.
- A+ certification is desired.
- May require additional customer-specific certifications or training.
- Ability to lift and/or move computer equipment up to 50 lbs.
- Must own a basic repair kit.
Qualifications
- Excellence in communication and customer-facing skills.
- Strong oral, written, and interpersonal skills.
- Ability to follow instructions and processes with minimal guidance.
Pay
$18.00 USD Hourly - $20.00 USD Hourly
Location
Friday Harbor, WA
Benefits
- Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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Contact: sali01@judge.com