Desktop Support Technician (1154498)

About the role

Location: Minster, OH. Our client is currently seeking a Desktop Support Technician. The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Requirements

• Technical school certification or equivalent of 2-4 years of relevant experience.

Qualifications

• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Benefits

• Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

Pay

$19.00 USD hourly – $20.00 USD hourly.