Desktop Support Technician (1152996)

Location: Vancouver, WA

Pay

Salary: $21.00 USD Hourly – $25.00 USD Hourly

Job Summary

The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technology‑based products typically associated with an end‑user computing environment.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
• Provide support to client‑identified VIPs.
• Respond to change management requests, including installing new PC equipment, providing end‑user desk‑side support, and related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk‑side support activities.
• Display outstanding technical and professional service skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines.
• Proactively communicate with end users and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
• Understand and follow all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Education and Experience

Typically requires technical school certification or the equivalent of 2–4 years of relevant experience.

Certifications and Qualifications

• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Benefits

• Medical insurance (available to qualified candidates who meet eligibility requirements).
• Dental insurance (available to qualified candidates who meet eligibility requirements).
• Vision insurance (available to qualified candidates who meet eligibility requirements).