Desktop Support Specialist
About the role
The team will support the deployment and installation of endpoint technology for a new ambulatory healthcare hub scheduled to go live in November. Technicians will play a key role in device staging, imaging, workstation deployment, user onboarding, and go-live support activities.
Responsibilities
- Unbox, stage, configure, image, and deploy desktops, laptops, monitors, printers, and other endpoint devices supporting a new ambulatory healthcare facility.
- Perform computer builds and staging activities at the client’s warehouse and staging facility in Mineola, NY.
- Deploy and install endpoint technology at the new ambulatory hub located in Manhasset, NY.
- Configure Windows 11 devices and ensure all systems are deployment ready prior to go-live.
- Complete workstation setups including monitors, docking stations, peripherals, cable management, and connectivity validation.
- Troubleshoot hardware and software issues during deployment activities and provide break/fix support when necessary.
- Aid in inventory tracking, asset management, device verification, and equipment auditing throughout the project lifecycle.
- Work closely with healthcare staff, clinicians, and business users to ensure successful workstation deployment and user readiness.
- Document deployment activities and escalate unresolved technical issues to appropriate support teams.
- Provide go-live support and post-deployment assistance to ensure a seamless transition into production.
- Support day-to-day desktop support activities following go-live as needed.
Requirements
- Strong experience with desktop deployments, imaging, and workstation setup.
- Knowledge of Windows 11 operating systems and deployment methodologies.
- Excellent troubleshooting and problem-solving skills.
- Ability to provide exceptional customer service in a healthcare environment.
- Strong communication skills and ability to interact professionally with clinical and non-clinical staff.
- Experience supporting end users in enterprise environments.
- Ability to manage multiple priorities and work independently while collaborating with project teams.
- Bachelor's degree required.
- Ideally this person should have 2-4 years of desktop support, deployment, field service, or end-user support experience.
Qualifications
- Strong experience with desktop deployments, imaging, and workstation setup.
- Knowledge of Windows 11 operating systems and deployment methodologies.
- Excellent troubleshooting and problem-solving skills.
- Ability to provide exceptional customer service in a healthcare environment.
- Strong communication skills and ability to interact professionally with clinical and non-clinical staff.
- Experience supporting end users in enterprise environments.
- Ability to manage multiple priorities and work independently while collaborating with project teams.
- Bachelor's degree required.
- Ideally this person should have 2-4 years of desktop support, deployment, field service, or end-user support experience.
Skills
- Desktop
- Troubleshooting
- Windows
- Hardware
- Imaging
- Deployment
- Windows 11
- Tickets
- Office 365
- Customer service
- Technical support
- M365
- Outlook
- Break Fix
Top Skills
- Desktop
- Troubleshooting
- Windows
- Hardware
- Imaging
- Deployment
- Windows 11
- Tickets
- Office 365
Details
- Desktop
- Troubleshooting
- Windows
- Hardware
- Imaging
- Deployment
- Windows 11
- Tickets
- Office 365
Additional Skills & Qualifications
- Strong communication and customer service skills.
- Strong attention to detail and organizational skills.
- Positive attitude and team-first mentality.
- Experience working in healthcare environments preferred.
- Previous deployment, migration, or large-scale refresh project experience preferred.
- Ability to lift and move IT equipment as needed during deployment activities.
- Comfortable working in both warehouse/staging and healthcare site environments.
Job Type & Location
This is a Contract position based out of Manhasset, NY.
Pay And Benefits
The pay range for this position is $22.00 - $25.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.