Desktop Support Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, navigation, EEO, etc. Keep substantive info. We need to parse job posting. Job Summary: description about role. Could be "About the role". Provide paragraph. Key Responsibilities: list of duties. Use

• . Knowledge, Skills & Abilities: could be Skills section. Required Qualifications: maybe Requirements or Qualifications. Preferred Qualifications: could be Qualifications as well? Might combine. Compensation: includes Classification, Anticipated Hiring Range, CSU Salary Range, benefits statement. So we can have Pay section with salary range and maybe Benefits section with benefits statement. Schedule: not mentioned. So omit Schedule. We must not include placeholder like "commensurate with experience". Not present. We need to preserve all substantive info; do not invent. We need to exclude application procedure, contact info, vaccination policy, background check, etc. Those are boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove Application Procedure, Contact Information, CSU Vaccination Policy, Additional Information (background check etc), Equal Employment Statement, etc. Also remove any mention of "Apply Now", "ResumeLetter of Interest", dates, etc. We keep only: Job Summary, Key Responsibilities, Knowledge, Skills & Abilities, Required Qualifications, Preferred Qualifications, Compensation (including salary range and benefits statement). Possibly also "Classification" as part of Pay. We need to decide sections: About the role (from Job Summary). Responsibilities (Key Responsibilities). Skills (Knowledge, Skills & Abilities). Requirements (Required Qualifications). Qualifications (Preferred Qualifications) maybe combine? But we have both Required and Preferred; we could put Required under Requirements, Preferred under Qualifications. Or we could have Requirements and Qualifications both. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications sections. Thus:

  About the role

  ... (Job Summary)

  Responsibilities

  • ... each bullet from Key Responsibilities

  Skills

  • ... each bullet from Knowledge, Skills & Abilities

  Requirements

  • ... each bullet from Required Qualifications

  Qualifications

  • ... each bullet from Preferred Qualifications

  Pay

  ... include Classification, Anticipated Hiring Range, CSU Salary Range.

  Benefits

  ... statement about benefits package worth 30-35% of base salary.

  We must not include Schedule. Check for any duplicated lines: Ensure we don't repeat. Now extract content. Job Summary text: "The Shared Services - Student Wellness Center (SWC) department is seeking a Desktop Support Specialist to provide advanced technical support, consultation, and technology lifecycle management across clinical, administrative, and wellness program environments. Reporting to the Director of Care Experience and Operations, this position helps ensure reliable, secure, and efficient technology operations that support patient care, student engagement, and staff productivity. The Desktop Support Specialist manages technology assets from inventory and property checkout through refresh, replacement, secure disposal, and recycling. The position also troubleshoots complex issues, supports electronic health and telehealth platforms, coordinates small technology projects, and serves as a resource to staff using technology systems." We'll put that as paragraph. Key Responsibilities bullet list (the long sentence with multiple items separated by commas? Actually it's a long sentence with multiple responsibilities separated by commas and "and". We need to split into list items. The text: "Provide advanced technical support for hardware, software, network connectivity, desktops, laptops, printers, mobile devices, electronic health records, telehealth platforms, and other specialized systemsManage the full lifecycle of Student Wellness Center technology assets, including inventory, property checkout and return, audits, tagging, warranties, refresh planning, deployment, replacement, secure disposal, and recyclingInstall, configure, maintain, and update operating systems, applications, and specialized software in alignment with university IT standards, cybersecurity requirements, and data privacy regulationsCoordinate small-scale technology projects and collaborate with campus IT, vendors, Student Wellness Center leadership, and staff to resolve escalated issues and improve service deliveryDevelop documentation, reports, dashboards, and staff training that support technology use, operational continuity, audit readiness, and long-term workflow improvement" We need to separate each responsibility. Likely each starts with a verb: Provide..., Manage..., Install..., Coordinate..., Develop... Thus list items: - Provide advanced technical support for hardware, software, network connectivity, desktops, laptops, printers, mobile devices, electronic health records, telehealth platforms, and other specialized systems - Manage the full lifecycle of Student Wellness Center technology assets, including inventory, property checkout and return, audits, tagging, warranties, refresh planning, deployment, replacement, secure disposal, and recycling - Install, configure, maintain, and update operating systems, applications, and specialized software in alignment with university IT standards, cybersecurity requirements, and data privacy regulations - Coordinate small-scale technology projects and collaborate with campus IT, vendors, Student Wellness Center leadership, and staff to resolve escalated issues and improve service delivery - Develop documentation, reports, dashboards, and staff training that support technology use, operational continuity, audit readiness, and long-term workflow improvement Now Knowledge, Skills & Abilities bullet list: It's a paragraph with many items separated by line breaks? Actually it's a paragraph with sentences separated by spaces. Let's extract each distinct ability. Text: "Strong knowledge of hardware and software troubleshooting, system configuration, and end-user support practicesWorking knowledge of network connectivity, system administration, and IT security principlesGeneral awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practicesAbility to manage and track technology assets, including inventory systems and lifecycle planningKnowledge of or ability to learn campus property policies, asset management procedures, and data security standardsStrong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issuesStrong organizational skills with the ability to manage multiple priorities, projects, and deadlinesAbility to develop documentation, reports, and tracking tools for operational and compliance purposesStrong communication and interpersonal skills, with the ability to explain technical concepts to non-technical usersEffective communication across a variety of venues and the ability to establish and maintain cooperative working relationships in a diverse, multicultural environmentAbility to maintain confidentiality and appropriately handle sensitive information, including health-related dataAbility to work independently, exercise sound judgment, and make constructive recommendationsFamiliarity with best practices for collaborating with department managers, staff, and the general public" We need to split into list items. Each seems to start with a bold phrase? Not bold but capitalized start. We'll separate at each capital letter after a period? Actually there are no periods. We'll manually split by recognizing each distinct clause. List: - Strong knowledge of hardware and software troubleshooting, system configuration, and end-user support practices - Working knowledge of network connectivity, system administration, and IT security principles - General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices - Ability to manage and track technology assets, including inventory systems and lifecycle planning - Knowledge of or ability to learn campus property policies, asset management procedures, and data security standards - Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues - Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines - Ability to develop documentation, reports, and tracking tools for operational and compliance purposes - Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users - Effective communication across a variety of venues and the ability to establish and maintain cooperative working relationships in a diverse, multicultural environment - Ability to maintain confidentiality and appropriately handle sensitive information, including health-related data - Ability to work independently, exercise sound judgment, and make constructive recommendations - Familiarity with best practices for collaborating with department managers, staff, and the general public Now Required Qualifications bullet list: Text: "Equivalent to a bachelor's degree in a related fieldTwo (2) years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis." We need list items: - Equivalent to a bachelor's degree in a related field - Two (2) years of relevant experience - Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis - An advanced degree in a related field may be substituted for the required experience on a year-for-year basis Now Preferred Qualifications bullet list: Text: "Experience supporting technology in a healthcare, counseling, and/or student services environmentExperience with electronic health record (EHR) systems, telehealth platforms, or clinical applicationsAt least two (2) years of experience coordinating equipment refresh cycles and technology deploymentsDemonstrated experience working with and implementing property policies, security standards, and data privacy requirements" List items: - Experience supporting technology in a healthcare, counseling, and/or student services environment - Experience with electronic health record (EHR) systems, telehealth platforms, or clinical applications - At least two (2) years of experience coordinating equipment refresh cycles and technology deployments - Demonstrated experience working with and implementing property policies, security standards, and data privacy requirements Now Pay section: includes Classification, Anticipated Hiring Range, CSU Salary Range. Text: "Classification: Technology Support Specialist II Anticipated Hiring Range: $7,944/month - $8,430/month (Step 17 – Step 20) CSU Salary Range: $5,787/month - $8,430/month (Step 1 – Step 20) San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary." We need Pay: maybe include classification and salary ranges. Benefits separate. Thus Pay paragraph: "Classification: Technology Support Specialist II. Anticipated Hiring Range: $7,944/month - $8,430/month (Step 17 – Step 20). CSU Salary Range: $5,787/month - $8,430/month (Step 1 – Step 20)." Benefits paragraph: "San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary." Now ensure we didn't include any boilerplate like "For more information on programs available, please see the Employee Benefits Summary ." That's part of benefits statement but we can keep just the first sentence; the instruction says preserve ALL substantive information; do not invent or summarize away detail. The sentence "For more information on programs available, please see the Employee Benefits Summary ." is substantive? It's a reference; maybe we should keep it? It's part of the benefits statement. The original: "San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary ." We should keep both sentences. So Benefits paragraph includes both sentences. Now check for any other substantive content we missed: maybe "Reporting to the Director of Care Experience and Operations" already in summary. Good. Now ensure we didn't include any application instructions