Desktop Support Specialist
About the role
Our client, a biotech company, is looking to hire a desktop support specialist in Bothell, WA. This role is primarily on-site in Bothell, WA, three days per week, with one day per week spent in Seattle, WA. The candidate will also provide remote support to the South San Francisco location (likely remote work from home on Fridays).
Pay
Pay rate range: $48.00 - $54.05 per hour on W2, depending on experience.
Schedule
8am–5pm workdays; likely no weekend or after-hours support needed.
Responsibilities
- Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-person
- Accurately document and prioritize requests using the ticketing system to meet SLAs and deadlines
- Troubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skills
- Configure, deploy, and maintain computer hardware, software, and peripheral devices
- Support both Mac and Windows systems across office and lab environments
- Assist with new hire onboarding and system access setup
- Manage system imaging, patching, and device lifecycle activities
- Participate in IT projects while ensuring compliance with security protocols and SOPs
- Support identity access management processes
- Provide technical support across both Lyell locations, collaborating with onsite and remote team members as needed
Requirements
- 5+ years of experience in a Service Desk or Desktop Support role
- Strong communication, interpersonal, and customer service skills
- Proficient in supporting and administering Microsoft 365, SharePoint, and Exchange Online
- Experience with both PC and Mac hardware/software
- Ability to lift up to 50 lbs and support occasional evening or weekend work
- Relevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus
Benefits
For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.